SFA News Live: Charles Bililies of Souvla

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Charles Bililies, owner of upscale casual Greek restaurant chain Souvla, visits SFA News Live to discuss the “fast fine” dining trend.
Charles Bililies, owner of upscale casual Greek restaurant chain Souvla, visits SFA News Live to discuss the “fast fine” dining trend.
Joanne Weir, chef, restaurant owner, cookbook author, and host of the Winter 2020 Front Burner Foodservice Pitch Competition, visits SFA News Live to talk about food and beverage trends she’s seeing on a global scale.
Sana Javeri Kadri, founder of Diaspora Co., and one of Specialty Food magazine’s 12 Under 35: Breakout Talent to Watch, visits SFA News Live to discuss upping the ante with her equity-based, sustainable, direct trade spice company.
Boom Wanvisa, managing director of Farmhouse Kitchen and Daughter Thai Kitchen, visits SFA News Live to discuss how her restaurants marry authentic Thai flavors to the health trend.
Adam Jed of Amuse Management Group visits SFA News Live to discuss the considerations to incorporating a food or beverage trend in hospitality and what will be next on restaurant menus.
Early picks from the SFA Winter Show Trendspotter panel point to new regional cuisines emerging in the mainstream, and global flavors and recipes driving categories like teas and instant noodles.
The SFA Trendspotter panel, made up of buyers, chefs, and industry watchers, are reporting daily from the show. Here are some examples from Day 1 and more can be found throughout the exhibit halls.
Emerging Regions in Global Cuisines: Southwestern Asia and the Caribbean
Regional cuisines around the world continue to gain mainstream interest, with foods from southwestern Asia and the Caribbean in the spotlight at the Winter Show. Two companies in Incubator Village are offering traditional Persian recipes. Niloofar makes Persian Trail Mix, or ajil, and roasted Persian-style almonds, and Oyna Natural Foods offers kuku, a Persian-style frittata. Tortuga Rum Cake Company showcases a new rum cake made with mamajuana, a native beverage from the Dominican Republic that contains rum, wine, honey, herbs and tree bark.
Teas: Functional, Sparkling, Global and More
From antioxidant-rich to digestive-friendly varieties to products based on indigenous tea leaves, new teas and tisanes are prevalent. Examples include Nuba Tisane, ready-to-drink hibiscus tea based on a traditional Egyptian beverage, and Shaka Teas, sustainably grown herbal teas brewed with mamaki, a superleaf from the Hawaiian Islands. Another product, BOS sparkling unsweetened rooibos red teas are made with antioxidant-rich organic rooibos from South Africa.
Instant Noodles
A popular food in many parts of the world, instant noodles have morphed into a big category that includes fresh, frozen, and dried, notes Trendspotter Chef Tu David Phu of Top Chef 15. Products and traditions from Asian regions are driving offerings including Eastland Food Corp. Indomie, instant noodles from Indonesia, and Tat Hui Foods Pte Ltd. Singaporean instant noodles. Another company, New Frontier Foods, has created an update on ramen with its Organic Noodle Bowls.
Grass-fed milk chocolate and peppery Cambodian sauces hint at some of the trends on display at the Winter Fancy Food Show, which opens today at Moscone Center in San Francisco. Throughout the show, which runs through Tuesday, January 21, the SFA Trendspotter Panel of buyers, chefs, food writers, educators, and other industry professionals will report daily on their official selections for trends from the Winter Show.
Here are some initial trends and innovations expected to emerge, with a few examples of each. More examples can be found throughout the show floor.
Sustainability-Driven Product Development
More packaged food products are working to build a stronger future for their community and the planet. “Whether it’s plant-based foods, regenerative agriculture, or upcycling—the trend continues to be values that center a path towards more sustainability,” notes Trendspotter Reem Assil, chef and owner of Reem’s California.
Examples include a grass-fed milk chocolate collection from Alter Eco that is made with Peruvian cocoa sourced from fair trade farms that practice restorative farming methods. Another confectioner, U.K.-based Flower & White, has introduced plastic-free packaging for its line of meringue bars, now available in paper sleeves.
Incubator Village, an area on the Esplanade Level highlighting food incubators and the startups that partner with them, showcases several sustainability-minded snack companies. For instance, 12 Tides Seaweed sources organic seaweed from regenerative North American Ocean Farms to create snacks while Ugly Pickle upcycles farm surplus and irregular produce to make pickles and spreads.
Global Sauces and Seasonings
Seasonings and sauces touting flavors and recipes from around the world will be prevalent at the show. “Much like Sriracha has joined the diner and coffeeshop ranks side by side with ketchup, the same will happen for banana ketchup and mayo-ketchup,” says Trendspotter and food columnist Illyana Masonet.
On the radar at this show are sauces and dressings from various regions of Asia. Angkor Cambodian Food is exhibiting its Tuk Meric and Kroeung Prawlak, a tangy peppery sauce and a marinade for Cambodian BBQ meat on a stick, respectively. Burma Love Foods is showcasing Fermented Tea Leaf Dressing, traditional Burmese dressing made locally from tea leaves imported from Burma. KPOP Foods has a Kimchi Mayo Sauce, a flavorful aioli sauce, and The Spice Hunter is showcasing Japanese 7 Spice, traditionally known as Shichimi Togarashi, or seven-flavor chile.
More trends and innovations from the Trendspotters will be reported in tomorrow morning’s edition of the Show Daily.
Companies are largely enthusiastic about their investments in ecommerce and technology, and they expect these investments to pay off in the form of increased convenience and an improved shopping experience for consumers. Consumer demand for convenience is also being seen in the evolution of retail store formats, as operators continue to expand offerings such as prepared foods and experiment with smaller, neighborhood-focused designs.
The recent tariffs the U.S. Trade Representative has placed on approximately $1.75 billion of European goods, including cheese, yogurt, butter, olives, pork products, and other tariff lines from members of the EU is high on the industry’s list of concerns as 2020 begins. In addition to suppliers and importers, retailers are worrying about the impact of the tariffs because of the importance of cheese in their sales mix.
“There is absolutely no question we are going to have to raise prices eventually,” says Richard Sutton, a partner with his wife, Danielle, in specialty food retailer and importer St. James Cheese Company, New Orleans. In a recent interview with Specialty Food, Sutton shared concerns that increased retail prices could alienate some consumers who already have a negative impression about the cost of cheese.
In addition, he pointed out, restaurants will be challenged to set pricing on cheese plates as prices increase. Chefs often look to specialty retailers for their cheeses, and those retailers depend on that business to move their inventory. “We have lots of chefs who buy cheese from us,” says Sutton. “When their costs go up by $1, $2, or $2.50, that adds up to a lot when you are trying to price these things on a menu, because of their margin structure.”
“The bottom line is that no one has the kind of margin that they can just absorb it,” says Matt Caputo, CEO of Caputo’s Market & Deli in Salt Lake City. “The consumer is the one who pays.” He estimates that about half of the 200 or so varieties of cheese he offers will be hit by the tariffs.
Caputo doesn’t anticipate that many of his customers will switch away from their favorite imported products in favor of American alternatives. In addition, he says, price increases on imported cheeses could open a window for American producers to raise their prices as well.
The tariffs will also impact several other products at Caputo’s, including olives and tinned seafood items—the latter of which have been among the company’s fastest-growing categories, he says.
Another issue that operators throughout the specialty food industry will be paying close attention to in 2020 is legislative and regulatory activity around the use of cannabis and cannabidiol in food products, following the increasing legalization of marijuana and the reduced restrictions on the use of hemp.
“With the emergence of both hemp and cannabis and related opportunities, there is a lot of regulatory activity we’re following at the moment,” says Ryan Meczyk, president at Norman Distribution, which supplies better-for-you grocery products to a range of venues in the Chicagoland and Las Vegas markets.
He notes that while cannabis is strictly regulated, the laws around CBD have been much looser. “We strongly believe there should be strict regulatory laws implemented for CBD-based products, as there are many products currently on the market that are not third-party tested or verified,” he says.
Retailers that are already selling CBD-based products should confirm that the products they carry are safe and verified, Meczyk says.
Additional regulatory activity that the industry is keeping an eye on includes restrictions on the use of plastic, Styrofoam, and other materials that retailers often use in their prepared foods operations, says Scott Zoeller, an industry consultant and former food retailing executive.
“There’s a lot of work that has to be done on this, but for foods that are taken out, the packaging will have to be something that is biodegradable or compostable, and has a low impact on the environment,” he says.
The industry can expect to see more stores that strive for the “customization, premiumization, and experiential trifecta,” says Daena Rexho, director of growth solutions, KeHE Foods. Expect smaller store formats with premium assortments, a high-quality, fresh-market feel, and community focus, and stores that leverage technology to enhance the experience, such as cashierless checkouts and click-and-collect capabilities.
Rexho cites as examples Amazon Go, Meijer’s Bridge Street Market, and Woodward Corner Market small-format stores, Giant’s Heirloom Market, and the food-focused 7-Eleven lab test stores. Additionally, the convenience-store channel is poised to introduce more stores that cater to the natural/specialty consumer, along the lines of Green Zebra in the Pacific Northwest, she says.
In store, retailers will continue to expand perimeter departments with more space devoted to specialty cheeses, deli, seafood, bulk foods, and prepared foods, says Rexho. Throughout the store, look for more refrigerated grab-and-go sections in key destinations, and more shelves dedicated to single-serve packs and more portable formats, such as soup cups, nut butter pouches, and microwaveable rice/grain meal cups.
Retailers will also continue to call attention to their sustainability efforts throughout the store, says Rexho. “We’re seeing more retailers taking steps to educate consumers at the shelf on the sustainable products they carry. This takes the education beyond the side panel and allows for some cool endcaps/displays.”
Other sustainability-related efforts include carrying upcycled produce and other products that use recycled materials, and offering discounts to consumers who bring their own container or mug, or who walk or bike to the store.
Retailers have differing opinions on ecommerce’s role in their operations.
Caputo says his company’s online sales have picked up after years of investment. “That took a huge amount of effort for many, many years that didn’t pay any dividends, and then all of a sudden it is, which is great,” he says. “That’s an important channel for us, and I think that it will increase.”
Danielle Vogel, owner of Glen’s Garden Market in Washington, D.C., however, says she believes the in-store experience will win out over ecommerce when it comes to specialty food retailing.
“Specialty food retailers are the antidote to Amazon,” she says. “It’s been my belief and experience that our differentiator is the feeling folks get when they walk through our doors. We offer a sense of community and connectedness that can’t be translated to online retailing.”
Glen’s Garden Market experimented with online sales, but Vogel says the company discovered that its customers “were uninterested in buying our products on the internet—they chose experience over convenience.
“Grocery delivery services just don’t accord with our intention: to physically, emotionally, and intellectually connect our neighbors to each other in celebration and appreciation of food made here, by people who live here,” she says.
An increasing number of specialty food makers are embracing direct-to-consumer sales through various online channels.
Jafflz, a brand of clean-label, toasted sandwich pockets filled with a variety of sweet and savory ingredients, is among the specialty food makers seeking to gain an ecommerce sales presence. The Park City, Utah-based company currently offers its products in several hundred stores, mainly in the Western U.S., and the company is expanding into 280 new retail locations in January.
“While we launched in traditional retail, we are well aware that emerging brands like [ours] will not make it without a strong ecommerce strategy and social media presence,” says Jafflz creator Meryl van der Merwe, a former high-end private chef.
To that end the company recently promoted its products on home-shopping TV network QVC, which she says was “very successful” and gained national exposure for the brand. It also benefited from a plug from celebrity chef Emeril Lagasse, who made an impromptu appearance during her QVC pitch and invited her to appear on his show.
The success of the QVC sales effort prompted van der Merwe to launch a QVC-style sales effort on Facebook Live.
While the company’s direct-to-consumer sales are still relatively low compared to traditional retail, van der Merwe said Jafflz has been seeing consistent improvements. “We are focusing our efforts on direct to consumer, and making progress daily,” she says.
She has considered selling through Amazon but says she will continue to focus on selling direct through the Jafflz website and social media channels for the near term.
Distributors though can be helpful partners in building online sales. KeHE, for example, assists makers with the tools to assess and improve their presence online through its BrandDriver platform, says Jay Rogers, executive director of e-commerce.
Brandon Barnholt, KeHE president and chief executive officer, says 2020 “is shaping up to be the year of digital for KeHE,” as they enable the supply chain to operate more efficiently and offer digital solutions to make supplier and retailer interactions easier and faster.
Rogers notes that he also sees more companies implementing last-mile, small parcel solutions to meet customer expectations for speedy delivery, as well as seeking packaging innovations. “Specifically, finding cost-effective and sustainable solutions to get products to market in an eco-friendly way,” he says.
“Leveraging data and data science to derive insights is one of the biggest areas of opportunity,” says Brian Wilkinson, chief information officer, KeHE Foods. “New technologies such as machine learning and artificial intelligence will help us mine thousands of terabytes of data to detect trends, risks, and opportunities that we couldn’t have dreamed of just a few years ago.”
In addition, mobile technologies and the Internet of Things are maturing rapidly, he says, and stand to enhance the retail experience.
“The opportunity for personalization of the store experience through a digital medium will drive new ways to grow sales through targeted promotions, analytics around people behaviors, and seamless integration between online and in-store formats,” says Wilkinson.
Data may also play an increasing role in helping manage food safety challenges and traceability, he says, citing the potential of blockchain technology in that area in the future.
Foodservice operators are also embracing technology, both to enhance personalization and to streamline operations through robotics and other innovations.
One such operator is Ono Food Co., which recently opened a mobile smoothie truck that relies heavily on robotics and automation to process orders. The truck features a modular, robotic kitchen that functions like an assembly line to create a range of signature smoothie blends.
“At Ono Food Co., we believe the future of food is modular,” says Stephen Klein, co-founder and chief executive officer. “At its core, this means flexibility and adaptability. For example, our robotics kitchen could be used in a busy airport stall, sports stadium, or concert venue where real estate is at a premium.”
He says he expects to see operators scaling automation technology faster and more efficiently. “We believe that robotics and automation have the power to revolutionize the restaurant space,” Klein says. “We can expect to see more operators approaching their concepts with an eye toward automation that we haven’t seen in years past. That said, it doesn’t matter how well your technology is functioning if you don’t have a quality and consistent product.”
Another foodservice company that is embracing technology in its operations is Centerplate, a noncommercial foodservice operator owned by French foodservice giant Sodexo.
Centerplate has been testing a variety of advanced technologies throughout its operations, including a robotic pizza maker that the company deployed for the last 12 home games of the Seattle Mariners baseball team at T-Mobile Park.
The technology “could potentially be a game-changer for us and the industry, when it comes to addressing the labor shortage and ensuring product quality consistency,” says Steve Pangburn, chief operating officer, Centerplate.
“Technology is an incredibly important facet for the future of our food-and-beverage approach at our sports venues,” he says. “We are taking a careful, design-minded approach with our in-house data analytics and emerging payments teams to make sure our solutions are as forward-facing and user-friendly as possible.”
The goal is to move toward a more seamless and frictionless customer journey for game attendees, and to make food-and-beverage concessions user friendly.
Along those lines, Centerplate has also deployed technology called CLEAR, which allows customers to use fingerprints for payment and age verification at T-Mobile Park, and a new mobile ordering tool at BC Place in Vancouver.
“This type of innovation will only increase in the next few years,” says Pangburn.
Among the “next frontiers” of food and beverage concessions will be leveraging ticket sales data and order histories for specific seats in order to generate targeted offers, he says.
Capital Provides Opportunities
Overall, business conditions are looking good for the specialty food industry heading into 2020, says Barnholt of KeHE Foods. “It’s exciting that natural and specialty products are driving overall CPG growth heading into the new year—a trend that we’ve been seeing for some time now,” he said in a presentation at the distributor’s Holiday Show in June.
Access to capital is helping small, specialty brands get to market, he adds. “Capital is easier to find for food brands—specifically offers with lower interest rates from a more diverse pool of investors—which is helping innovative brands get to market quicker, while keeping more of their equity and innovative control,” says Barnholt.
Mark Hamstra is regular contributor to Specialty Food.
For those who like to stand and eat, head to Spoken English in the Line Hotel in Washington, D.C., where 18 diners at a time are invited to hang out in the kitchen as the chefs create elevated, Asian-inspired food. Chef/restaurateur Erik Bruner-Yang, of acclaimed Maketto, and ramen-shop Toki Underground, modeled the concept after Japanese tachinomiya eateries, where there are no chairs. How it differs is in the quality of food, from small portions like chicken skin dumplings, and duck tongue with yuzu koshoand to larger format items like Xinjiang lamb with scallion pancakes, saffron yogurt, and cherry sauce.
For a spin on sitting and eating, visit London’s Pick & Cheese, where the centerpiece is a 131-foot conveyor belt. Diners choose from among 25 varieties of cheese, which can be paired with a specially curated wine list from natural wine retailers Les Caves de Pyrene.
Here’s a good reason to drink: Profits from musician Dave Matthews’ Dreaming Tree Wines go toward environmental organizations like the Wilderness Society, to which he’s donated more than $1.5 million to date. Profits from his new rosé will go to the International Rhino Foundation, and sales of Proud Pour’s Mendocino sauvignon blanc help by restoring 100 wild oysters to local waters, per bottle sold. The new Dreaming Tree Wines Cork Speaker, which doubles as a Bluetooth speaker that uses the empty space in the bottle to amplify sound, is available in its Crush Red Blend, and proceeds support the winery’s environmental conservation partners.
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